8/26/21
While it is nearly impossible for practices to avoid the occasional unhappy patient, properly handling a patient’s concern can lower your liability risk. Cooperative of American Physicians (CAP) presents a panel of risk management and patient safety experts who discuss the factors that influence a patient’s decision to make a complaint, strategies to effectively address patient complaints, and how and when to part ways. This webinar may be viewed now and will help you Define, Identify, Recognize, Understand and Know important components of this important dynamic.